Pristine Empire Cleaning Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect through pristineempirecleaning.com (the "Site") and how we use it.
1. Information We Collect
- Information you provide: when you request a quote or contact us, we collect your name, phone number, email address, ZIP code, and details about your home or space (such as service type, bedrooms, bathrooms, square footage, add-ons, and notes).
- Communications: records of calls, texts, and emails with us related to your service.
- Automatic information: our hosting provider may log basic technical data such as IP address and browser type for security and performance. We do not use advertising trackers.
2. How We Use Your Information
- To prepare and send your quote and to schedule and deliver cleaning services;
- To communicate with you about appointments, changes, and follow-ups;
- To improve our services and website;
- To comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us operate — such as our form-processing and website-hosting providers — who may process your information only on our behalf;
- The cleaning professionals assigned to your job, to the extent needed to perform the service;
- Authorities when required by law.
Our Site also embeds third-party content (such as Google Maps and Google Fonts). Those providers may collect technical data subject to their own privacy policies.
4. Data Retention & Security
We keep your information only as long as needed for the purposes above (for example, while you remain a customer and for a reasonable period afterward for records and legal requirements). We use reasonable safeguards to protect it, though no method of transmission or storage is 100% secure.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), gives you the following rights:
- Right to know / access: request the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the categories of third parties with whom it was shared.
- Right to delete: request that we delete personal information we collected from you, subject to legal exceptions.
- Right to correct: request that we correct inaccurate personal information.
- Right to opt out of sale or sharing: we do not sell your personal information or share it for cross-context behavioral advertising. If that ever changes, we will provide a "Do Not Sell or Share My Personal Information" link and honor opt-outs.
- Right to limit use of sensitive personal information: we collect only the information needed to provide our services and do not use sensitive personal information for purposes requiring a right to limit.
- Right to non-discrimination: we will never discriminate against you for exercising any of these rights.
Categories collected (last 12 months): identifiers (name, phone, email, ZIP); customer records (service address details you provide); commercial information (services requested or purchased); and internet activity (basic technical logs).
How to exercise your rights: email info@pristineempirecleaning.com or call (408) 443-2325 with your request. We will verify your identity (for example, by matching your contact details) and respond within 45 days as required by law. You may also use an authorized agent with written permission.
6. Compliance with the Children's Online Privacy Protection Act (COPPA)
Our Site and services comply with the Children's Online Privacy Protection Act (COPPA). They are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.
7. Changes to This Policy
We may update this policy from time to time. The current version, with its effective date, will always be posted on this page.
8. Contact Us
Questions about privacy? Contact us at info@pristineempirecleaning.com or (408) 443-2325.
